Ringgit99 Terms and Conditions – Malaysia Platform Usage Terms

By accessing, registering for, or using any services provided by ringgit99 through ringgit99.app or our mobile app, you automatically agree to comply with and be bound by all terms and conditions set out in this document.

If you do not agree with any part of these terms, please stop using the ringgit99 platform immediately. Your continued use of the platform after any updated terms are published will be considered acceptance of those changes.

These terms are governed by applicable law and any disputes arising shall be resolved through the process outlined in the relevant section below.

To register and use the ringgit99 platform, you must meet all of the following requirements at the time of registration and throughout the duration of your account usage:

• Must be at least 18 years of age at the time of registration.
• Is an individual acting on their own behalf, not on behalf of any other entity.
• Is not currently on any exclusion or self-exclusion list from any gambling platform.
• Has full legal capacity to enter into binding agreements.
• Is not located in any jurisdiction where the use of such a platform is prohibited by law.

During registration, you are required to provide accurate, complete, and up-to-date personal information, including your full name, phone number, and any other requested details. ringgit99 reserves the right to verify this information through a KYC (Know Your Customer) process at any time.

Each user is only permitted to hold one active account at any one time. Attempting to register multiple accounts using different information is a serious violation of these terms and may result in the closure of all related accounts along with the forfeiture of all balances and bonuses.

You are solely responsible for keeping your account login credentials confidential, including your username and password. Ringgit99 will never request your password via email, text message, or any other communication channel.

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added protection.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when you are done using the platform, especially on shared devices.
• Notify us immediately if you suspect any unauthorised access to your account.

If you forget your password, use the "Forgot Password" function on the login page. Ringgit99 reserves the right to request identity verification documents before allowing a password reset for security reasons.

Ringgit99 supports a wide range of payment methods commonly used in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR).

Deposit

• Minimum and maximum deposit limits vary by selected payment method.
• All deposits are credited to the account in real time or at the latest within the timeframe stated for each payment method.
• Ringgit99 does not charge any processing fees for deposits.
• Deposited funds must be from a legitimate source and must belong to you.

Withdrawal

• Withdrawals may only be made to the same payment method or a verified bank account held in the user's name.
• Withdrawal requests require completion of the KYC verification process beforehand if not yet completed.
• Ringgit99 reserves the right to request supporting documents before approving withdrawals that exceed certain limits.
• Withdrawal processing times depend on the selected method and current system conditions.

Any suspected activity related to money laundering or financial fraud will be reported to the relevant authorities and the accounts involved will be suspended immediately without prior notice.

Ringgit99 offers a wide range of bonuses and promotions from time to time. Each offer has its own terms and rules as stated on the relevant promotions page. General terms applicable to all bonuses are as follows:

• Bonuses may only be claimed once per user unless otherwise stated.
• The wagering requirement must be fulfilled in full before any bonus funds may be withdrawn.
• Bonus abuse, including attempts to exploit promotional terms, may result in the cancellation of the bonus and any associated winnings.
• Ringgit99 reserves the right to modify or withdraw any promotional offer at any time without prior notice.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.

All games offered on the ringgit99 platform are operated in accordance with the rules set by their respective game providers. Users are responsible for understanding the rules of each game before playing.

• All game outcomes are final and cannot be disputed unless a proven technical failure has occurred.
• In the event of a technical failure during gameplay, ringgit99 reserves the right to void the affected round and return the wager to the user.
• The use of automated software, bots, or any other method to gain an unfair advantage in games is strictly prohibited.
• Minimum and maximum bet limits vary by game type and selected table.

Ringgit99 uses RNG (Random Number Generator) technology that has been independently audited to ensure all game outcomes are truly random and fair. The RTP (Return to Player) rate for each game can be found in the respective game information.

Ringgit99 users are expected to conduct themselves in a respectful, responsible manner that does not negatively impact other users' experience. The following are strictly prohibited on this platform:

• Use of abusive, obscene, offensive, or threatening language in any communication channel on the platform.
• Attempts to hack, manipulate, or disrupt ringgit99's systems or infrastructure.
• Spreading false or misleading information about ringgit99 to other users.
• Using an account for purposes other than personal entertainment, including lending or renting the account to any third party.
• Any form of fraud, including providing false information or impersonating another person.

Ringgit99 reserves the right to take immediate action against any user who violates these guidelines, including account suspension or closure without prior warning.

Ringgit99 reserves the right to suspend or close any user account under the following circumstances without providing detailed reasons:

• Violation of any provision in these Terms and Conditions.
• Suspected activities related to fraud, money laundering, or other illegal conduct.
• Multiple account registration.
• Failure to submit the requested identity verification documents within the specified timeframe.
• Request by the user themselves to close their account.

In the event of account closure due to a terms violation, ringgit99 reserves the right to withhold the balance and cancel all bonuses and winnings associated with the breaching activity. Any legitimate balance will be returned to the user via the original payment method once the investigation is complete.

Users who wish to voluntarily close their account may do so by contacting our customer support team. Any valid remaining balance will be returned within the stipulated timeframe.

Ringgit99 respects user privacy and is committed to protecting the personal information shared with us. The collection, use, and storage of your personal data is governed by our Privacy Policy, which can be found at Privacy Policy page.

• Your personal information is collected solely for service delivery, identity verification, and regulatory compliance purposes.
• Your data is protected with 256-bit SSL encryption and stored on secure servers.
• Ringgit99 will not sell or share your personal information with third parties without your consent, unless required by law.
• You have the right to request access, correction, or deletion of your personal data in accordance with applicable laws.

Ringgit99 shall not be held liable for any loss or damage arising from the following circumstances:

• Service disruptions caused by scheduled or unplanned system maintenance.
• Losses resulting from a user's own negligence in maintaining their account security.
• Disputed game outcomes without clear evidence of a technical failure.
• Indirect, incidental, or consequential losses arising from use of the platform.
• Platform unavailability due to circumstances beyond our control, including internet outages, natural disasters, or government orders.

In all circumstances, ringgit99's maximum liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

Ringgit99 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Users will be notified of any material changes through:

• In-platform or mobile app notifications.
• Email message to the address registered on your account.
• Prominent announcement on the ringgit99.app homepage.

The "Last updated" date at the top of this document will be updated each time a change is made. Continued use of the platform after the effective date of any changes constitutes acceptance of the revised terms. If you do not agree with any amendment, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ringgit99 platform, please contact our customer support team through the following channels:

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Supported Languages: Malay & Mandarin

We aim to respond to all enquiries within a reasonable timeframe. For more information regarding data privacy, please refer to the Privacy Policy us. For responsible gaming guidelines, visit the Responsible Gaming us.